FAQ
FAQ & Terms
Can't find what you need? Reach out to us directly.
1. Booking & Payment
How do I confirm my booking?+
After you submit the booking form, our team will contact you by phone or WhatsApp within 2 business days to confirm your spot and trip details. Booking is confirmed once the deposit is received.
How much is the deposit and when is the balance due?+
Typically a HK$5,000 deposit is collected on booking, with the balance due several weeks before departure. Exact terms confirmed per trip.
What payment methods do you accept?+
Bank transfer and FPS. For online instant payment, please contact us directly.
2. Licence & Insurance
Do I need an International Driving Permit?+
Yes, all overseas riding tours require a valid IDP (except Tibet trips), available from the HK Transport Department. Apply at least 1 month before departure. Bike-rental requirements may differ — see individual trip details.
Does the trip include insurance?+
Japan tours typically include basic motorcycle rental insurance (see each trip's cost breakdown). We strongly recommend personal travel & accident insurance. Other regions may require a vehicle damage deposit.
3. Itinerary & Accommodation
What happens in bad weather?+
Ride leaders monitor conditions closely and adjust daily routes when needed to keep riders safe. If severe weather forces major changes, rider safety is the top priority.
Are rooms typically twin-share?+
Yes, pricing is based on two riders sharing a twin room. Single rooms incur an additional supplement — see each trip's cost details.
4. Gear
What gear must I bring?+
Full-face helmet, riding armour (shoulders, elbows, back), riding gloves, jacket and pants, waterproof riding boots. Waterproofs strongly recommended. Pre-trip briefing includes a gear checklist and shopping discounts.
Can I rent helmet / armour from you?+
Most rental partners offer helmet rental, but we strongly recommend bringing your everyday gear — fit and comfort are best when familiar.
Terms & Conditions
Cancellation & Refund Policy
Once confirmed, bookings cannot be changed, cancelled, rescheduled, refunded (unless the trip does not proceed), transferred or resold.
Minimum Group Size
If the minimum is not met, we notify you at least one month before departure and offer a full refund or reschedule.
Force Majeure
For typhoons, earthquakes, pandemics or other force majeure events, we will do our best to reschedule or refund, subject to actual circumstances. Travel insurance covering trip cancellation is strongly recommended.
Rider Responsibility
Participants are responsible for their own safety, complying with local traffic laws, and ensuring their fitness and riding ability meet the demands of the trip.
Travel agent licence: 354367